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Choosing a contract embroiderer is more than just finding someone to sew your products, it is a relationship. We understand the quality of our work is a direct representation of your business.
MB Embroidery’s customers rave about our quality and attention to detail. Top quality embroidery requires precision at each step. Digitizing, quality backing and thread, top-of-the-line machines and experienced operators, who can adjust the machines as needed, based on the logo and material being sewn, are the key components to our operation. Because our goals are not measured by the number of stitches per hour, we will slow the machines down on materials that need more care or change needles for different materials.
We pride ourselves on quality and customer service. When that means spending more time sewing a design to make it perfect, that’s what we do.
At MB Embroidery you can expect quality service on all your orders. That being said, here is what you should expect on each and every order from MB Embroidery.
When we receive your order (via Fax, email or delivered) we will respond back to you with an email or phone call acknowledging your order within 4 hours.
If we have any questions, they will be addressed immediately
When your product arrives, we will verify and check your order in against your purchase order. If there are any discrepancies regarding your order we will contact you and let you know what the differences are at that time.
For new logos that need to be digitized:
After approval on new logos, or receipt of a repeat order, standard production time is 7 business days. We will provide you with your in-hands date at the time of order.
Some large orders, or logos with very large stitch counts may take longer, however we will notify you at the time of order placement the date your order will be completed.
Rush orders are part of the business. We will do everything we can to get those orders in the schedule and done by your date. A rush charges may apply.
When complete we will call or email letting you know that your order is complete.
At time of delivery we will provide you with a copy of your invoice. Terms are Net 10.
In order to be as efficient and error free as possible, we would greatly appreciate your help when submitting new logos and new orders.
We request that you send us your art files in a vector .eps format or a high res .jpg format.
Please provide the following information when submitting new logos:
When sending in a new order, please provide the following:
All stitch counts rounded to next 1,000.
1850 West Drake Drive
Tempe, AZ, 85283
(Just East of I-10 at Elliot)
480-621-4678 – Fax
From I-10 West: Directions from I-10/Elliot. Head East on Elliot to the first stoplight (Harl) past the freeway. Turn left (North) on Harl and continue for 1/2 mile to Drake. Turn Left (West) on Drake and follow it until it ends. Continue straight into the parking lot ahead and our door is on your right.
From I-10 East: Head West on Elliot to Harl (1/4 mile East of I-10). Turn Right (North) on Harl and continue for 1/2 mile to Drake. Turn Left (West) on Drake and follow it until it ends. Continue straight into the parking lot ahead and our door is on your right.