❶ New Order Submission
- Send all orders via email.
- Screen print orders – firstname.lastname@example.org
- Orders must include vector art, PMS colors (if requested), imprint location(s), quantity & type of garments, due date and any special instructions.
- Confirm pricing per the price list
- Please fill out our order form (or be sure all details are on your PO) to ensure all information is complete.
- Missing information can cause delays.
❷ Product Delivered to MB
- Ship product to us Free using Sanmar’s PSST and AlphaBroder’s MPACT.
- Be sure to include your PO number on your PO and when ordering the blank goods.
- When your product arrives, we verify and check your order in against your purchase order and inspect each piece for defects. If there are any discrepancies or quality issues regarding your order we will contact you with the issues.
❸ New Designs
- Please send all orders and art to email@example.com
- We will quote your job and let you know if we need any additional information
We require written approval on all mock ups before production starts. You are approving:
- Logo sizes
- Logo/design position
- Colors – apparel and inks
❹ Production Time
- After approval on new logos, or receipt of a repeat order, standard production time is 7 business days. We will provide you with your in-hands date at the time of order.
- Some large orders may take longer, however we will notify you at the time of order placement.
- Rush orders are part of the business. We will do everything we can to get those orders in the schedule and done by your date. A rush charge may apply.
- When complete, we will contact you. If we are shipping your order, we will send tracking numbers when the order ships.
- You will receive an invoice within 48 hours of your order shipping.
Expectations of our Customers
In order to be as efficient and error free as possible, please submit all information required to process your order in one email.
We request that you send us your art files in a vector .eps format or PDF format.
Please provide the following information when submitting new logos:
- Material that the logo will be sewn or printed on
- Logo Size
- PMS or thread colors (Robinson Anton or Madiera)
- Any special instructions or changes to the art provided
- Any mockups that you have created
When sending in a new order, please provide the following:
- When will the blank product arrive – include the PO number from the vendor
- How will it arrive (UPS, FedEx, PSST, etc.)
- What is your in hands date
- Will it be picked-up or shipped
- Logo location
- Note any special instructions or color changes
- Provide the same information as new orders, however please confirm that the logo and placement are exactly the same
- Reference the past order number
Download our forms here:
Looking for a New Embroidery or Screen Print Partner?
We are looking for companies who need a true partner and appreciate a relationship. If you spend over $20,000 per year on embroidery and screenprint, we would love to talk to you.